Technical Success Manager

healthfinch — Company based in Madison, WI

via We Work Remotely

Headquarters: Madison, WI

Job Purpose

The Technical Success Manager is responsible for technical support of healthfinch’s enterprise customers during the implementation and maintenance of healthfinch’s products. They guide the customer IT department through configuration of the integration between healthfinch and the customer’s EMR.

Duties and Responsibilities

  • Post-sales integration/technical project management through optimization
  • Ongoing technical support for live customers - customers IT main contact
  • Technical troubleshooting and determination of whether system is working as designed, bug or need of an enhancement request
  • Technical liaison for customer and customer success team with product and engineering
  • Creation of technical support documentation


  • Deep knowledge of the world of electronic medical record systems, including Epic Systems, Cerner, Allscripts, Athena, or related EMR products
  • Experience with the typical concerns of ambulatory medical services
  • Understanding of the interfaces, healthcare standards, and APIs involved in EMR integrations
  • Familiarity with the Agile Development and Product Management framework
  • Ability to write clear and concise technical documentation
  • Experience with customer communication
  • Cross-functional collaborator and/or technical liaison
  • Significant experience with SQL and at least one RDBMS
  • Working knowledge of one or more programming languages

Travel: Up to 20% travel

We welcome people of different levels of experience and backgrounds. We know that people can come by the skills and talents we’re looking for in many different ways, so if you’re interested, let’s talk! We’d like to hear your story. healthfinch is also committed to creating spectacular culture, along with phenomenal benefits. All full time employees are entitled to paid maternity/paternity leave, unlimited vacation and the ability to work anywhere in the continental United States.

To apply: