Customer Support Specialist (Remote - Canada)

Trifecta Retail Ventures — Company based in Helsinki, Finland

via We Work Remotely

Headquarters: Helsinki, Finland
URL: https://trifecta.vc/

JOB DESCRIPTION

Are you looking for an entry-level position in a high growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with big business! Our customers come first, and our Customer Support team is at the forefront!

Our Customer Support Specialists are spread across the globe (with 5 superstars in Canada) to provide top-notch 24/7 service to our amazing customers! Our highly-skilled team has the freedom to serve our customers the best way they know how (who wants to read from a script?). As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

The successful applicant will begin with a two-week training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:

  • Answering customer inquiries via email, phone, and live chat
  • Optimizing the team's tools and work procedures

This position is open to applicants that are resident in Canada.

We're looking to fill this role immediately, so please apply ASAP!

REQUIREMENTS

  • Advanced computer skills
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute (Test yourself online if unsure!)
  • Excellent written and spoken communication skills
  • Ability to multi-task in a fast-paced environment
  • Willingness to help our customers and provide them with a personal experience
  • Creative problem solver
  • Ability to continuously develop and adapt to a growing team
  • You hold yourself to high ethical standards

BENEFITS

  • Learning experience at a high-growth company
  • Dynamic working environment with a young management team
  • Contribute to a service used by millions of Americans
  • Options to advance in your career as the company experiences growth

Live where you've dreamed, work where you're happy!

To apply: https://trv.workable.com/j/EEC6B71F29